Important customer information
ORDERING FROM US
We have tried to make the site as simple as possible, with good pictures, clear categories and an uncomplicated format. We are adding items frequently so do keep checking back. Click on the links to fill your basket, check your basket (take out, put more in etc.) fill in your details and pay. If you find errors or niggles on the site please contact us at firstname.lastname@example.org via one of the links. Indeed if your have any questions about our products please email us and we shall endeavour to reply as soon as possible.
You can pay by credit/debit card which is handled for us by Paypal (you do not have to be a member of Paypal to do this) or by cheque/Postal Order. Either way please follow the simple online instructions, and note that if paying by cheque we have to wait for the cheque to clear before despatch. Please remember if paying by cheque or Postal Order to send it along with a copy of the order, email confirmation or at least the order reference.
For clarity the price you see by each item is the price you pay and includes VAT. We are VAT registered, so for invoice and tax purposes on the ckeck out page the Vat element is shown separately.
This is an online service and stocks are not always held at our contact postal address. To avoid disappointment if ordering more than 10 of an individual item from us we advise you to email us first to confirm we have stock as our stock low system does not get triggered until we have ten items or less.
Buckles; the width is the size of belt usually used on that particular buckle and is usually the approx width of the bar.
Buttons; we have given both the mm measurement across the diameter of the button and the industry standard Linie [L] measurement
All subject matter on this site is copyright of buttonsbucklesandbelts and/or its technology provider.
Every effort is made to make sure that the descriptions sizes and measurements given are correct, however we will not be held responsible for any errors. All colours and descriptions used are intended as a guide only (for example gold and silver do not indicate that an item is made from that material only its appearance!), and terminology used is that common in the fashion industry. We do our best but colours in particular are rarely displayed the same on any two computers. All dyed items are dyed colourfast, indeed we have never ever had an item returned for colour run - we would suggest however that if you are unsure and for your own peace of mind, you may want to wash test items yourself, as we cannot be held responsible for any consequential damage. You should ensure an item is fit for the purpose for which it is intended before using it.
The item prices shown include VAT, however post and packing charges are also liable for VAT and that will be shown on your check-out page.
If ordering from outside the E.U. and not liable for VAT, please fax or email your order to us and we can detail both the shipping charges and if appropriate produce a tax exempt invoice.
We do not disclose personal information to ANY 3rd party, and your online payment info is handled entirely by our payment partners Paypal - we do not handle your card details. The secure gateway therefore used means that your card details cannot be viewed over the web.
Cookies are only used on the site to track the contents of your basket.
You may return by reasonable means items purchased online within 14 days of delivery. Unwanted items are returned at the customers expense and must be undamaged and unused. In all cases we suggest proof of postage is obtained.
You must inform us by email of any intention to return goods purchased within 14 days of receipt. If items have been damaged in transit you must inform us by email within 24 hours of receipt. Refunds can only be issued upon safe receipt of the returned goods and will usually be via the method used for their purchase. Please ensure that you carefully package any returned goods as the sender is responsible for their safe return.
Credit for the return standard postage of faulty items will usually be given. We may need to contact you to verify details.
We reserve the right to charge a £2 restocking fee on the repeated return of simply unwanted items.
We cannot be held responsible for damages arising out of or in connection with this online ordering facility. This full limitation of liability applies to all damages of any kind, whether indirect, direct or consequential, loss of data, income or profit, compensatory damages or loss of or damage to property (whether first or third parties).
We reserve the right to (without notice) amend any details, descriptions, prices or content of this site.
Our business is governed by English Law